Terms of service

Terms of Service

Welcome to Clelry. These Terms of Service govern your use of our website and your purchase of products from our online store.

By visiting our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. Store Information

This website is operated by Clelry. Throughout the site, the terms “we”, “us” and “our” refer to Clelry.

If you have any questions about these Terms of Service, you can contact us at:

support@clelry.com

2. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian to use this site.

You may not use our products or website for any illegal or unauthorized purpose. You must not transmit any harmful code, viruses, or destructive software through our website.

3. Product Information

We do our best to display product information, descriptions, prices, colors, and images as accurately as possible.

However, product colors may appear slightly different depending on your screen, device, lighting, or display settings. Minor differences in size, color, finish, or appearance may occur.

Clelry reserves the right to update, change, or discontinue any product at any time without notice.

4. Pricing and Availability

All prices are listed on our website and may change without notice.

We reserve the right to modify product prices, correct pricing errors, update promotions, or discontinue offers at any time.

We also reserve the right to limit or refuse orders at our discretion, including orders that appear to be fraudulent, suspicious, or placed with incorrect information.

5. Orders and Payment

When you place an order, you agree to provide accurate, complete, and current billing, shipping, and contact information.

Orders are subject to acceptance and availability. After your order is placed, you may receive an order confirmation email. This does not guarantee that the order has been fully processed or shipped.

We reserve the right to cancel or refuse any order if payment cannot be processed, product information is incorrect, stock is unavailable, or suspicious activity is detected.

6. Shipping

We ship orders using trusted shipping and fulfillment partners. Shipping times may vary depending on destination, customs processing, holidays, weather, and other factors outside our control.

Estimated shipping times are provided for reference only and are not guaranteed delivery dates.

Once your order has shipped, you may receive a tracking number by email.

Please make sure your shipping address is correct before placing your order. Clelry is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

For more information, please review our Shipping Policy.

7. Refunds, Replacements, and After-Sales Support

We offer after-sales support within 30 days after your order is delivered.

Because Clelry currently ships directly from our fulfillment partners in China and does not operate an overseas return warehouse, we generally do not accept product returns.

Depending on the situation, we may offer a full refund, partial refund, replacement, or reshipment for eligible issues such as damaged, defective, incorrect, missing, or lost items.

For more details, please review our Refund Policy.

8. Jewelry Care and Use

Our jewelry is designed for everyday styling, but proper care is important to maintain its appearance.

To help protect your jewelry, avoid direct contact with water, perfume, lotions, sweat, harsh chemicals, and cleaning products. Store your jewelry in a dry place when not in use.

Clelry is not responsible for damage caused by improper use, improper storage, exposure to chemicals, or normal wear and tear.

9. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

By using our website or placing an order, you agree that we may collect and use your information as described in our Privacy Policy.

10. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics tools, advertising platforms, and other service providers.

These third-party services may have their own terms, privacy policies, and practices. We are not responsible for the content, policies, or actions of third-party websites or services.

11. User Comments and Submissions

If you submit reviews, comments, photos, feedback, or other content to us, you agree that we may use, edit, publish, or display that content for customer support, marketing, or website purposes.

You must not submit unlawful, abusive, misleading, harmful, or infringing content.

12. Prohibited Uses

You agree not to use our website or products:

For any unlawful purpose
To violate any laws or regulations
To infringe upon our intellectual property rights or the rights of others
To submit false or misleading information
To upload viruses, malware, or harmful code
To interfere with the security or operation of our website
To collect or track the personal information of others
For fraudulent or abusive activity

We reserve the right to terminate your access to our website or services if you violate these Terms of Service.

13. Intellectual Property

All content on this website, including text, images, product photos, graphics, logos, designs, and website layout, is owned by or licensed to Clelry and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use our content without our written permission.

14. Errors and Inaccuracies

Occasionally, there may be information on our website that contains errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct any errors, update information, cancel orders, or change details at any time without prior notice.

15. Limitation of Liability

To the fullest extent permitted by law, Clelry shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Our liability shall be limited to the amount paid by you for the product or service giving rise to the claim, unless otherwise required by law.