FAQ

Our jewelry is made from carefully selected materials such as stainless steel, titanium steel, copper, alloy, and plated finishes, depending on the specific product.

Please check each product page for detailed material information.

Some of our pieces are designed to be gentle for everyday wear, but sensitivity can vary from person to person.

If you have sensitive skin or metal allergies, please check the product material carefully before purchasing.

Our jewelry is suitable for daily styling, but we recommend avoiding direct contact with water, perfume, lotions, sweat, and harsh chemicals to help preserve its shine and finish.

To keep your jewelry looking its best, avoid water, perfume, lotions, sweat, and cleaning products.

Store your jewelry in a dry place when not in use, preferably in a pouch or jewelry box.

We do our best to display product colors and details as accurately as possible.

However, slight differences may occur due to lighting, photography, screen settings, or device display differences.

Each Clelry piece is thoughtfully packaged and ready for gifting or personal use.

Packaging may vary slightly depending on the product and order quantity.

Orders are usually processed within 1–3 business days after payment is confirmed.

Estimated delivery times vary depending on your destination:

• United States: 7–15 business days
• United Kingdom: 7–15 business days
• Canada: 8–18 business days
• Australia: 8–18 business days
• Europe: 8–18 business days
• Rest of the world: 10–20 business days

Yes. Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

Please allow a few days for tracking information to update after shipment.

We currently ship to selected countries and regions, including the United States, United Kingdom, Canada, Australia, Europe, and other supported destinations.

If your country or region is available at checkout, we can ship to your location.

Shipping costs are shown at checkout before payment.

We may offer free tracked shipping or optional paid shipping methods depending on your destination and current store settings.

If you need to change or cancel your order, please contact us as soon as possible at support@clelry.com.

Once an order has been processed or shipped, we may no longer be able to cancel or modify it.

Delivery times may be affected by customs processing, holidays, weather, local carrier delays, or other unexpected circumstances.

If your package appears to be significantly delayed, please contact us with your order number so we can help review the shipment status.

Because Clelry currently ships directly from our fulfillment partners in China and does not operate an overseas return warehouse, we generally do not accept product returns.

Instead of returns, we may offer a refund, partial refund, replacement, or reshipment for eligible issues.

Please contact us within 30 days after delivery at support@clelry.com.

Please include your order number, a brief description of the issue, and clear photos or videos showing the problem.

Yes. Depending on the situation, we may offer a full refund, partial refund, replacement, or reshipment.

If your refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card company to process the refund.

For hygiene and safety reasons, earrings and other personal-use jewelry items are not eligible for return after delivery unless they arrive damaged, defective, or incorrect.

Available payment methods are shown at checkout and may include major credit cards, debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, or other supported payment options depending on your location.

Please check that your billing information, card details, and payment method are correct.

If the issue continues, you may try another payment method or contact your bank/payment provider for more information.

Approved refunds are issued to your original payment method.

Please allow up to 10 business days for your bank or credit card company to process and post the refund.

Yes. Clelry jewelry is designed to be simple, refined, and easy to wear, making it suitable for birthdays, anniversaries, holidays, or everyday surprises.

Each piece is thoughtfully packaged and ready for gifting. Packaging may vary depending on the product and order quantity.

Yes. You can enter the recipient’s shipping address at checkout.

Please make sure the address is complete and correct before placing your order.

You can contact us at:

support@clelry.com

Our customer support team usually replies within 1–2 business days.