Slideshow
FAQ
Find answers to common questions about Clelry jewelry, shipping, after-sales support, payment, and care.
What material is your jewelry made of?
All Clelry jewelry uses a copper base with a plated finish. Finish color and details vary by style and selected option.
Please check the product page for style-specific dimensions and finish information.
Is your jewelry hypoallergenic?
We do not market Clelry jewelry as hypoallergenic. Sensitivity varies from person to person.
If you have a known sensitivity to copper or plated jewelry, please purchase carefully or contact us before ordering.
Is your jewelry waterproof?
No. Clelry jewelry is not sold as waterproof. Remove it before showering, swimming, exercise, and sleep. Avoid water, sweat, perfume, lotions, cleaners, and harsh chemicals to help preserve the finish.
How do I take care of my jewelry?
After wear, wipe your jewelry gently with a soft, dry cloth. Avoid water, sweat, perfume, lotions, cleaners, and harsh chemicals.
Store pieces separately in the included velvet jewelry pouch to reduce rubbing and moisture exposure.
Will the color look exactly the same as the photos?
We do our best to display product colors and details as accurately as possible.
However, slight differences may occur due to lighting, photography, screen settings, or device display differences.
How is your jewelry packaged?
Each jewelry piece includes one velvet jewelry pouch. If your order contains multiple pieces, the number of pouches will match the number of jewelry pieces.
How long does shipping take?
Orders are usually processed within 1–3 business days after payment is confirmed.
Estimated delivery times vary depending on your destination:
- United States: 7–15 business days
- United Kingdom: 7–15 business days
- Canada: 8–18 business days
- Australia: 8–18 business days
- Europe: 8–18 business days
- Rest of the world: 10–20 business days
Will I receive a tracking number?
Yes. Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Please allow a few days for tracking information to update after shipment.
Where do you ship?
We ship worldwide to all countries and regions currently available at checkout.
If your destination appears during checkout, tracked shipping is available for your order.
How much does shipping cost?
Free tracked standard shipping is available worldwide to all destinations currently shown at checkout.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at support@clelry.com.
Once an order has been processed or shipped, we may no longer be able to cancel or modify it.
My order is delayed. What should I do?
Delivery times may be affected by customs processing, holidays, weather, local carrier delays, or other unexpected circumstances.
If your package appears to be significantly delayed, please contact us with your order number so we can help review the shipment status.
Do you accept returns?
Because Clelry currently ships directly from our fulfillment partners in China and does not operate an overseas return warehouse, we generally do not accept product returns.
Instead of returns, we may offer a refund, partial refund, replacement, or reshipment for eligible issues.
What should I do if my item arrives damaged, defective, or incorrect?
Please contact us within 30 days after delivery at support@clelry.com.
Please include your order number, a brief description of the issue, and clear photos or videos showing the problem.
Do you offer refunds?
Yes. Depending on the situation, we may offer a full refund, partial refund, replacement, or reshipment.
If your refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card company to process the refund.
Are earrings returnable?
For hygiene and safety reasons, earrings and other personal-use jewelry items are not eligible for return after delivery unless they arrive damaged, defective, or incorrect.
What payment methods do you accept?
Available payment methods are shown at checkout and may include major credit cards, debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, or other supported payment options depending on your location.
My payment was not accepted. What should I do?
Please check that your billing information, card details, and payment method are correct.
If the issue continues, you may try another payment method or contact your bank/payment provider for more information.
How are refunds processed?
Approved refunds are issued to your original payment method.
Please allow up to 10 business days for your bank or credit card company to process and post the refund.
Is your jewelry suitable for gifts?
Yes. Clelry jewelry is designed to be simple, refined, and easy to wear, making it suitable for birthdays, anniversaries, holidays, or everyday surprises.
Do you offer gift packaging?
Yes. Every jewelry piece includes one velvet jewelry pouch, making it ready for simple gifting. The pouch count matches the number of jewelry pieces in the order.
Can I send an order directly as a gift?
Yes. You can enter the recipient’s shipping address at checkout.
Please make sure the address is complete and correct before placing your order.
How can I contact Clelry?
You can contact us at:
Our customer support team usually replies within 1–2 business days.