Shipping policy

Shipping Policy

Clelry provides tracked shipping for all orders. Please review the information below before placing your order.

Shipping Cost and Availability

Free tracked standard shipping is available worldwide to every destination currently shown at checkout. If your country or region is available during checkout, we can ship your order there at no shipping charge.

Processing Time

Orders are generally processed within 1–3 business days after payment is confirmed.

Processing may take slightly longer during public holidays, promotional periods, or other high-volume periods.

Estimated Delivery Time

Estimated delivery times vary by destination:

  • United States: 7–15 business days
  • United Kingdom: 7–15 business days
  • Canada: 8–18 business days
  • Australia: 8–18 business days
  • Europe: 8–18 business days
  • Rest of the world: 10–20 business days

Delivery times are estimates and are not guaranteed. Customs processing, holidays, weather, local carrier delays, and other unexpected circumstances may affect delivery.

Shipping Method

We work with tracked logistics partners. The carrier may vary by destination and local delivery network. Express shipping is not currently available.

Tracking

After your order is dispatched, you will receive a shipping confirmation email containing the tracking number. Please allow a few days for tracking information to update.

Important Information

  • Please make sure your shipping address is complete and correct before ordering.
  • Clelry is not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information supplied by the customer.
  • Remote destinations may require additional delivery time.
  • Customs processing, local delivery conditions, holidays, and weather may affect delivery.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery period, contact us at support@clelry.com with your order number.

We will review the tracking status and, depending on the circumstances, may provide a replacement, reshipment, partial refund, or full refund.

Contact Us

Email: support@clelry.com